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UCCX7.0 Supervisor Desktop 6.6(1) Barge-in greyed out problem

Hi all

I have installed the CCX7.0 Supervisor Desktop 6.6(1),

and i can see all the agents status ...

The problem is ... when an agent is on call, i will like to barge-in the conversation

after I selected the Agent

the barge-in and intercept buttons are still grey out,

Am I missing any setting in CM or in UCCX ??

Thanks

Sam

Everyone's tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
Super Bronze

Re: UCCX7.0 Supervisor Desktop 6.6(1) Barge-in greyed out proble

Hi

First thing - I think you need to click the actual call that the agent is on (i.e. click the + next to the agent, then click the 'Inbound' call).

Also if the agent is in a non-talking state (hold, multiple calls, etc, or if your phone is not on-hook) it won't work.

Regards

Aaron

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Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
2 REPLIES
Super Bronze

Re: UCCX7.0 Supervisor Desktop 6.6(1) Barge-in greyed out proble

Hi

First thing - I think you need to click the actual call that the agent is on (i.e. click the + next to the agent, then click the 'Inbound' call).

Also if the agent is in a non-talking state (hold, multiple calls, etc, or if your phone is not on-hook) it won't work.

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: UCCX7.0 Supervisor Desktop 6.6(1) Barge-in greyed out proble

I found my problem is ... the IP phone 7960 not support barge in function,

I have changed it to use the 7970,


Hi Aaron you are right ~~ I selected the wrong place,

I need to select the "inbound" tag

thanks ~~

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