Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

UCCX7/8 - Agent Email Queues

Does anyone know of any statistics in the DB that holds queue details about emails similar to voice calls, such as total waiting, total handled etc.

I've had a look around the EEM tables and couldn't find anything similar.

Some of those kinds of things get reported on within the Supervisor desktop, but I think via stored procedures.

258
Views
0
Helpful
0
Replies
CreatePlease to create content