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New Member

UCCX7 - How modify the time no answer of the agent

Hi,

When the agent does no answer, his state changes to "Not Ready".

I know that I can disableb this feature, but I would like to increase this timeout.

How change this tim of no answer ?

Best regards,

Romuald.

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VIP Super Bronze

Re: UCCX7 - How modify the time no answer of the agent

This has been answered on the forum before. Please search before opening new threads.

https://supportforums.cisco.com/message/3008271#3008271

Please remember to rate helpful responses and identify helpful or
2 REPLIES
VIP Super Bronze

Re: UCCX7 - How modify the time no answer of the agent

This has been answered on the forum before. Please search before opening new threads.

https://supportforums.cisco.com/message/3008271#3008271

Please remember to rate helpful responses and identify helpful or
New Member

Re: UCCX7 - How modify the time no answer of the agent

Thank you for your reply.

Romuald.

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