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UCCX8.5 voice reconigtion

All,

I am looking for a sample script to allow me to create the following step:   

"Thank you for calling say or press 1"

I am know sure about the say part.

thanks

1 REPLY
VIP Super Bronze

UCCX8.5 voice reconigtion

CCX does not have an ASR engine built in. You'll need to buy and integrate a supported server. When you do, all Media steps will automatically become speech-enabled. For example, Menu will accept DTMF or simple grammer input. Explicit Confirmation will accept 1 and 2 DTMF or yes/no grammers. Etc. The step reference guide provides additional detail on which steps support ASR.

Disclaimer: This is a highly simplified answer. Grammer definition and proper configuration of the ASR server are not trivial. If you already have an MRCP integration setup and have a more specific question or point that you're stuck on, please reply with additional detail.

Please remember to rate helpful responses and identify helpful or correct answers.

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