i am facing an issue with one of customer. They are using Agent re-skilling tool, it was working fine but due to some power failure their all ipcc servers rebooted and since then uiroot option is not working every time when we try to login with any Agent ID it gives authentication failed error. Scree shot is attached. I have cycled the Distributor option but it didn't work.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...