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UIroot Authentication Failed

Hi all,

i am facing an issue with one of customer. They are using Agent re-skilling tool, it was working fine but due to some power failure their all ipcc servers rebooted and since then uiroot option is not working every time when we try to login with any Agent ID it gives authentication failed error. Scree shot is attached. I have cycled the Distributor option but it didn't work.

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