Re: Unable to access CRS due to insufficient licenses error
Firstly, Since its 5.X I am assuming this is not a new install, and at any point 50 agents were logged in? or you tried at the first time and you got the error? where are you seeing this error "Insufficient license"? how many agents are able to login?
1. You can view your licenses under system-->>license information.
2. If you have bought 50 agent licenses, you should be able to use all of them. If not, then you can again go back to licensing team and provide the PAK number again get the valid license file also please post your license file.
3. It could be both ways, If you are using IP Phone Agent then number of logged in agents on the phones are counted or otherwise if you are using CAD then number of agents logged in to the CAD are counted.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...