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New Member

Unable to change pourcentage allocation csq for outbound call

hi,

I am trying to configure  outbound call on customer  uccx 7.1 SR4, we need to change the allocation csq. The  pourcentage still keep the default configuration (10%) we need to change  it but it does not work.

best regard

1 ACCEPTED SOLUTION

Accepted Solutions
Super Bronze

Re: Unable to change pourcentage allocation csq for outbound cal

Hi

You need to do it like this:

1) CLick on a CSQ name in the 'Assigned CSQs' box

2) set the percentage to what you like

3) Click update

Then repeat for each CSQ that you wish to modify - it's set per-CSQ so you can have different percentages for each one. Confusing the first time you do it...

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
4 REPLIES
Super Bronze

Re: Unable to change pourcentage allocation csq for outbound cal

Hi

You need to do it like this:

1) CLick on a CSQ name in the 'Assigned CSQs' box

2) set the percentage to what you like

3) Click update

Then repeat for each CSQ that you wish to modify - it's set per-CSQ so you can have different percentages for each one. Confusing the first time you do it...

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: Unable to change pourcentage allocation csq for outbound cal

Hi,

i have done the update after the change of pourcentage CSQ.  But it really doesn't work.

regards

New Member

Re: Unable to change pourcentage allocation csq for outbound cal

Sorry,

i misunderstand your post, i have tried again  and select the csq  and it work.  thank for your help.

Best regards

pamela

Super Bronze

Re: Unable to change pourcentage allocation csq for outbound cal

No problem!

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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