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New Member

Unable to delete a supervisor from AW


We deleted a supervisor from the agent explorer successfully.  Under the skill group explorer, there is a skill group for that supervisor.  When deleting the skill group, we get a message that says:

"Failed to update the database." 

The Route cannot be deleted because it is referenced by a script.

Data location:  Route

There is script called Agent_Queue and we removed the entry for that supervisor, but we still get the same error above when trying to delete from skill group explorer.

Anyone have any idea what we're missing here?  Thanks.


Re: Unable to delete a supervisor from AW

Did you delete the old version of the script in Script Editor (Script Explorer) and subsequently Permanently Delete the script through Config Manager (Deleted Objects)?

New Member

Re: Unable to delete a supervisor from AW

We did not delete the script "Agent_Queue".  All we did was remove an entry that references the name of the supervisor from the script.  We saved the script after removing the supervisor.  Maybe we need to re-activate the script to reflect the changes?  Thanks.

Re: Unable to delete a supervisor from AW

When you make a change in the script the old version of the script is still saved in the system as a backup. You need to use the script explorer tool from the file menu in Script Editor to delete all versions of the script that reference this supervisor, even the versions that are not active. You can verify which scripts and versions of scripts are referencing that supervisor by using the Script Reference tool in config manager under misc tools.

New Member

Re: Unable to delete a supervisor from AW

We deleted the old versions of the script and we were able to delete the supervisor from skill group explorer.  Thank you guys for your help!!!