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Unable to demote a Supervisor- IPCCx 6.0

Hi,

I want to demote a supervisor to normal agent.I am able to remove the Historical reports generation right from this user.But when I try to demote the user to normal user, I get an LDAP error.

See Screenshot attached.

Anybosy can suggest what is the problem?

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Unable to demote a Supervisor- IPCCx 6.0

The error clearly points to that supervisor being the Primary supervisor of a team. Its a cross dependency error. First you must go into the 'Team' Section under the rmcm subsystem, and select a new primary supervisor. Someone or something must be the supervisor for that team before you can demote the old supervisor.

HTH, please rate useful posts..

Chad

1 REPLY

Re: Unable to demote a Supervisor- IPCCx 6.0

The error clearly points to that supervisor being the Primary supervisor of a team. Its a cross dependency error. First you must go into the 'Team' Section under the rmcm subsystem, and select a new primary supervisor. Someone or something must be the supervisor for that team before you can demote the old supervisor.

HTH, please rate useful posts..

Chad

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