12-04-2015 08:16 AM - edited 03-14-2019 03:31 PM
Dear All,
I have installed UCCX 10.6 with AQM 10.5. I am unable to import the users from UCCX to AQM 10.5 when click on the Synchronize Databases option It gives an error which is shared in attachment:
"SyncServer error: SyncFailure: Sync failed: com.calabrio.sync.engine.DataSyncException: Failed to load JDBC driver (-1)"
In the CC Database configuration the Server name is in small letters and uccxworkforce password is changed from UCCX as well and does not contain any special characters.
The Sync logs are also attached.
Help will be greatly appreciated.
Thanks.
Looking forward for the kidn response.
BR,
Durraze Khan
Solved! Go to Solution.
12-05-2015 06:19 AM
Hi Durraze-
SR5 is required when integrating with UCCX 10.6. I'm not certain if this is specifically related, but it is the likely cause or contributing factor.
DJ
12-04-2015 10:53 AM
Hi Durraze-
Do you have AQM 10.5 SR5 installed?
DJ
12-04-2015 08:41 PM
Hello DJ,
No SR, on AQM 10.5 is installed yet. After Installing SR5 the problem will be resolved?
Thanks.
Looking forward for your kind response.
BR,
Durraze
12-05-2015 06:19 AM
Hi Durraze-
SR5 is required when integrating with UCCX 10.6. I'm not certain if this is specifically related, but it is the likely cause or contributing factor.
DJ
12-07-2015 06:25 AM
Thanks DJ,
It worked for me :)
Cheers
BR,
DK
12-07-2015 06:43 AM
You're welcome. Glad it's working for you now!
DJ
12-07-2015 07:53 AM
Thanks !!! Cheers
BR,
Durraze
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