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Unable to inititate a BC

I have configured BC but when I initiate one it just terminates everything, I have checked in the logs on CIM side and I see below exception. Just want to understand why session is not getting created and everytime it is trying to clean up repository for session?

2012-04-05 06:22:01.323 GMT-0700 <@> ERROR <@> [8933:pool-3-thread-1] <@> ProcessId:8556 <@> PID:1 <@> UID:12 <@> HttpSessionId:  <@> com.cisco.ipcc.listener.cmb.CMBSessionInitiator <@>  attemptRepositoryCleanupsForSession() <@> Exception in attemptRepositoryCleanupsForSession() <@>

2012-04-05 06:22:01.323 GMT-0700 <@> ERROR <@> [8933:pool-3-thread-1] <@> ProcessId:8556 <@> PID:1 <@> UID:12 <@> HttpSessionId:  <@> com.cisco.ipcc.listener.DoThisWithTaskBCIPCCHandler <@>  <@> Failure in creating CMB Session, Recovery will be initiated.null:icmAgentId=0:egainUserId=0:activityId=1856:icmAgentId=5044:egainUserId=1002:activityId=1856 <@>

I increased the login on CMB side and I see that agent is loged in sucessfully however later he is logged out from the ext.

04/11/2012 09:40:02.947 TRACE INTERNAL_STATE Blender com.cisco.ics.blender.remote.Medium Remote-CSS BlendCmd#29:com.cisco.ics.blend "" - Message to sign on agent:gthakur[48276292]

04/11/2012 09:40:02.947 TRACE INTERNAL_STATE Blender com.cisco.ics.blender.acd.Medium CiscoCti "BlendCmd#99:Agent Signon#" "" - CiscoCti received from Blender a Agent Signon#event of type:Agent Signon

04/11/2012 10:03:01.959 TRACE INTERNAL_STATE Blender com.cisco.ics.blender.remote.Medium Remote-CSS "BlendCmd#99:Agent Signoff#" "" - Message to sign off agent:ACD Agent [ 1774 ] on terminal #1774

04/11/2012 10:03:01.959 TRACE INTERNAL_STATE Blender com.cisco.ics.blender.remote.Medium Remote-CSS "BlendCmd#99:Agent Signoff#" "" - doEvent():Agent Signoff#

04/11/2012 10:03:04.944 ERROR WARNING cmb.0 Error com.cisco.ics.blender.acd.Medium CiscoCti "BlendCmd#99:Agent Signoff#" "com.cisco.ics.blender.acd.ciscocti.CiscoCtiException: Set Agent State Req control failure: The specified device is not authorized for the service (8). Peripheral error code 10129." - Error signing off agent:gthakur[48276292] - exception:com.cisco.ics.blender.acd.ciscocti.CiscoCtiException: Set Agent State Req control failure: The specified device is not authorized for the service (8). Peripheral error code 10129.

    at com.cisco.ics.blender.acd.ciscocti.Peripheral.checkRequestResponse(Peripheral.java:350)

    at com.cisco.ics.blender.acd.ciscocti.Peripheral.sendAndExpect(Peripheral.java:385)

    at com.cisco.ics.blender.acd.ciscocti.Agent.signoff(Agent.java:240)

    at com.cisco.ics.blender.acd.ciscocti.CtiDriver.ccSignoff(CtiDriver.java:468)

    at com.cisco.ics.blender.acd.Medium.doSignoff(Medium.java:1067)

    at com.cisco.ics.blender.Medium.doEvent(Medium.java:498)

    at com.cisco.ics.blender.Blender.onEvent(Blender.java:740)

    at com.cisco.ics.blender.Medium.onEvent(Medium.java:370)

    at com.cisco.ics.blender.BlenderEvent.handle(BlenderEvent.java:161)

    at com.cisco.ics.common.sys.Command.waitAndRun(Command.java:116)

    at com.cisco.ics.common.sys.Command.run(Command.java:49)

It seems like this ext is been used by some other user, but i have not used this for any other user. Any help around this is appriciated.

Thanks,

Gaurav Thakur.

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