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Community Member

Unable to log in CAD Desktop

Hi ,

We are getting the below error when try to login CAD , its an UCCE environment where as other user is not having any issu we hav tested. I have attached the error screen shot with this request.

Please suggest...

5 REPLIES
Community Member

Unable to log in CAD Desktop

All the user or just one if so reset the user phone.

Community Member

Unable to log in CAD Desktop

No use beocz we have even tried from CIPC.. its throws same erro.. pls tell some other fix

Community Member

Unable to log in CAD Desktop

Please check the below points.

Unsupported Configurations for Agent Phones:

The following configurations are not supported for agent phones:

•Two lines on an agent’s phone that have the same extension but exist in different partitions.

•A Unified CCX extension assigned to multiple devices.

•Configuring the same Unified CCX extension in more than one device profile, or configuring the same Unified CCX extension in any combination of device profiles and devices. (Configuring an Unified CCX extension in a single device profile is supported.)

•In the Unified CM Administration Directory Number Configuration web page for each Unified CCX line, setting Maximum Number of Calls to a value other than 2.

•In the Unified CM Administration Directory Number Configuration web page for each Unified CCX line, setting Busy Trigger to a value other than 1.

•Configuring a Cisco Unified IP Phone with Secure Real-Time Protocol (SRTP) for use in silent monitoring and recording.

•No Cisco Unified Communications Manager device can be forwarded to the Unified CCX extension of an agent.

•The Unified CCX extension of an agent cannot be configured to forward to a Cisco Unified CCX route point.

•Use of characters other than the numerals 0–9 in the Unified CCX extension of an agent.

•Configuring the Unified CM intercom feature.

•Configuring the hold reversion feature.

Unable to log in CAD Desktop

Delete the user and re-create it..

Regards,

Shalid K.C

Community Member

Unable to log in CAD Desktop

Please be sure to have your device (ip phone) inside the controled device list on "jtapi_icm" application of the Call Manager.

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