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Unable to log in Cisco Agent Desktop after changing the IP Address

Muhammad Irfan
Level 1
Level 1

‎01-31-2011 12:46 AM - edited ‎03-14-2019 07:17 AM

Hi Team,

We have just changes the IP Address of CUCM 6.1 and UCCX 7.1 as mentioned the procedure in documentation. After that I am not able to log in in CAD. It is giving me error, a licensing error has occured, please try after 5 mint, license server is down. I have checked on CRS and I can see Cisco Desktop LDAP monitor service and Cisco Agent Desktop sync service both are red and stopped.

Any one can help me to fix this issue. I have attached the screen shorts and agent logs. In agent logs following errors I can see.

2011-01-31 12:17:18:344 WARN LC0003 Currently in recovery to Calabrio LDAP service.
2011-01-31 12:17:18:344 ERROR LRM2002 Failed to connect to LDAP.

Kindly advise

BR

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3 Replies 3

Muhammad Irfan
Level 1
Level 1

‎01-31-2011 02:47 AM

Hi Gents,

Now its working, I have to changed the psotinstall.exe setting on UCCX server and agent desktop. Becuase it was shoing still old entries.

Now services and CAD working is perfectly.

BR

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Lasse Solberg
Level 1
Level 1
In response to Muhammad Irfan

‎02-22-2011 02:58 AM

Did you have need to reinstall CAD after doing those changes?

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geoff
Level 10
Level 10
In response to Lasse Solberg

‎02-22-2011 05:33 AM

No. You can always run PostInstall.exe. You may have to restart some CAD services.

Regards,

Geoff

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