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New Member

unable to login CAD

In a cluster of 1 call manager publisher and 1 call manager subscriber the publisher goes down. During this downtime the call center agents are unable to login to CAD. What can be the possible reason behind it and how to overcome such situation.

10 REPLIES

Re: unable to login CAD

Hello

Do you have both server under the CUCM cofiguration in UCCX??

HTH

Please rate this post if was helpful

Walter Solano

CCVP, Cisco UCCX Specialist

Cisco IP Communications Express Specialist

Super Bronze

Re: unable to login CAD

Hi

This is quite a common error - by default the CCM you specify when you set up the cluster is added as the AXL server, and it doesn't prompt you for a secondary.

Go into appadmin, then System/Unifed CM Configuration.

- On that page, ensure that there is at least two AXL servers selected (also in CCMServiceability - http://callmanagerip/ccmservice - that you have activated the AXL service on the servers you select)

- Also ensure that the CM telephony subsystem and RMCM  subsystem have at least two servers. Again, in CCMServicebility ensure that the CTIManager service is activated on both the servers you select here.

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: unable to login CAD

I m using ipccx 6.X version I dont find any option for secondary provider or something like that. Attached snapshot of CRS.

Please suggest !

Super Bronze

Re: unable to login CAD

Hi

Yes, 6.x is an oddity... it works a bit different as it's built for CM4.3 so no AXL, just DCD.

Firstly - the JTAPI and RM screens you grabbed should have two CCMs listed, seperated by commas. As pointed out earlier, both those servers MUST run the CTIManager service.

Secondly - on the LDAP page, you do the same thing - specify the two CCMs, listed seperated by commas. Both will already run DCD.

I think the screen you grabbed for LDAP was System/LDAP? There was also in older versions another place to enter the info under 'Tools'/'User Management'. Do the same thing there is there is a similar field.

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: unable to login CAD

Thax a lot !

New Member

Re: unable to login CAD

Can someone tell me the exact steps that i need to follow to add the ip of second CCM ver 4.3 in IPCCX ver  6.x , keeping in view

that the server is in production.

Thanks.

Super Bronze

Re: unable to login CAD

Hi


Were you not able to find the three places I listed above?>

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: unable to login CAD

yep aaron i found,  i found 2 more places where ldap ip need to be added , i've attached those. Please check and confirm.

I actually want to make sure that we only have to add a comma and then the ip of subscriber everywhere,  also please let me know

that on secondary CRS server do i have to do the same changes or not.

Thanx for your help Aaron.

Regards

Super Bronze

Re: unable to login CAD

Hi

You don't need to go into the Serviceability tool to do this; all the places you need to change are in AppAdmin.

Were you able to find those settings I referenced in AppAdmin?


Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: unable to login CAD

Yes i found those settings in appadmin.

Regards

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