Unable to login to CCX Editor

[Gordon Ross]

Running UCCX Editor 10.5(1). When I try and login I always get the error:

"Unable to log to Unified CCX server <FOO>

java.lang.NullPointerException

Logging in anonymously in stand alone mode ?"

Other people can log in fine.

Suggestions?

GTG

[mohamed helmy · Accepted solution]

Hello Gordon,

I am not sure about this error msg. but you can check if  this user is an administrator or not.

Regards.

Mohamed Helmy

[Gordon Ross]

User is definitely an administrator!

GTG

[Gordon Ross]

I think I've fixed it. I replaced the FQDN of the UCCX server with its IP address. (Yes, the FQDN does resolve correctly. I can use the FQDN in a browser to access the UCCX Web tools)

Grrr...

GTG

[djlundberg · Accepted solution]

Hi Gordon-

Here is a link to the defect with 10.5(1).

https://tools.cisco.com/bugsearch/bug/CSCuq83669

Script Editor does not login when using server name

CSCuq83669

Description

Symptom:
When using Script Editor for UCCX we get error message:
Exception=java.lang.NullPointerException when using the server name of the UCCX.
You can then continue with anonymous login.
You don't get the issue if you use the IP address

Conditions:
try to log into Script Editor using the host name of the UCCX server.
both the server name and the FQN name fail to login in

Workaround:
Use the IP Address of the UCCX server

DJ 

[Gordon Ross]

I didn't find that bug when searching BugTrack before posting here. You're obviously better at searching BugTrack than me :-(

Thanks,

GTG

[djlundberg]

It helped that I knew what to search for.  I actually knew about it because I follow the 'Hot Issues' RSS feeds:  

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/100482-rss-issues-tac.html 

Thanks for rating!

DJ

[Gordon Ross]

Never heard of them before - thanks for the tip.

GTG