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Unable to login to CCX Editor

Running UCCX Editor 10.5(1). When I try and login I always get the error:

 

"Unable to log to Unified CCX server <FOO>

java.lang.NullPointerException

Logging in anonymously in stand alone mode ?"

 

Other people can log in fine.

 

Suggestions?

 

GTG

Please rate all helpful posts.
2 ACCEPTED SOLUTIONS

Accepted Solutions
New Member

Hello Gordon,I am not sure

Hello Gordon,

I am not sure about this error msg. but you can check if  this user is an administrator or not.

Regards.

Mohamed Helmy

Regards, Mohamed Helmy
Silver

Hi Gordon-Here is a link to

Hi Gordon-

Here is a link to the defect with 10.5(1).

https://tools.cisco.com/bugsearch/bug/CSCuq83669

 

Script Editor does not login when using server name
CSCuq83669
Symptom:
When using Script Editor for UCCX we get error message:
Exception=java.lang.NullPointerException when using the server name of the UCCX.
You can then continue with anonymous login.
You don't get the issue if you use the IP address

Conditions:
try to log into Script Editor using the host name of the UCCX server.
both the server name and the FQN name fail to login in

Workaround:
Use the IP Address of the UCCX server
 
 

 

DJ 

7 REPLIES
New Member

Hello Gordon,I am not sure

Hello Gordon,

I am not sure about this error msg. but you can check if  this user is an administrator or not.

Regards.

Mohamed Helmy

Regards, Mohamed Helmy

User is definitely an

User is definitely an administrator!

 

GTG

Please rate all helpful posts.

I think I've fixed it. I

I think I've fixed it. I replaced the FQDN of the UCCX server with its IP address. (Yes, the FQDN does resolve correctly. I can use the FQDN in a browser to access the UCCX Web tools)

Grrr...

GTG

Please rate all helpful posts.
Silver

Hi Gordon-Here is a link to

Hi Gordon-

Here is a link to the defect with 10.5(1).

https://tools.cisco.com/bugsearch/bug/CSCuq83669

 

Script Editor does not login when using server name
CSCuq83669
Symptom:
When using Script Editor for UCCX we get error message:
Exception=java.lang.NullPointerException when using the server name of the UCCX.
You can then continue with anonymous login.
You don't get the issue if you use the IP address

Conditions:
try to log into Script Editor using the host name of the UCCX server.
both the server name and the FQN name fail to login in

Workaround:
Use the IP Address of the UCCX server
 
 

 

DJ 

I didn't find that bug when

I didn't find that bug when searching BugTrack before posting here. You're obviously better at searching BugTrack than me :-(

 

Thanks,

 

GTG

Please rate all helpful posts.
Silver

It helped that I knew what to

It helped that I knew what to search for.  I actually knew about it because I follow the 'Hot Issues' RSS feeds:  

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/100482-rss-issues-tac.html 

Thanks for rating!

DJ

Never heard of them before -

Never heard of them before - thanks for the tip.

 

GTG

Please rate all helpful posts.
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