12-27-2012 12:25 AM - edited 03-14-2019 11:02 AM
I have successfully make the account of the Facebook Fan Page on Socialminer but i am not able to make an Twitter Account on Socialminer 9.0 as when i add the feed the message popped up in Red "This Feed cannot be saved. Attempts to connect to Twitter were unsuccessful. Check the proxy settings and/or internet connection for the CCP server". How can i fix this issue Please suggest me Thankyou.
Solved! Go to Solution.
03-06-2013 12:50 PM
Hi Durraze,
CSCue76034 sounds like what you are seeing with the Twitter account and Twitter Search regarding some additional changes for authentication URLs to Twitter - http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=cscue76034.
Please see the readme for COP 901030 for the same info including the workaround steps:
http://www.cisco.com/en/US/products/ps11349/prod_release_notes_list.html
Regards,
Paula
02-26-2013 06:37 PM
We encounter the same problem in SocialMiner 8.5.5, previous older versions were all right.
Any help ?
02-27-2013 07:48 AM
Hi Lili,
Hope you are fine i am finding a problem in making a twitter account the error is as follows:
"This Feed cannot be saved. Attempts to connect to Twitter were unsuccessful. Check the proxy settings and/or internet connection for the CCP server."
Their is no proxy on the server i had an issue before but it was resolved by changing the domain server time according to my TimeZone, now again i have reinstalled the SocialMiner but again the same problem persists, this time the timezone is also right please guide in this case.
Best Regards,
Durraze Khan
02-27-2013 12:19 PM
Please note there is a 3rd (cumulative) COP file released for 9.0.1 which introduces a new feed type for the Twitter Search functionality as it looks like Twitter has been making changes.
Release notes are here:
HTH,
Paula
02-28-2013 04:58 AM
Dear Paula,
Thanks for guiding me to the latest patch but the problem is still there as the error is still the same which is as follows:
"This Feed cannot be saved. Attempts to connect to Twitter were unsuccessful. Check the proxy settings and/or internet connection for the CCP server."
- See more at: https://supportforums.cisco.com/message/3868334#3868334"The Feed cannot be saved. Attempts to connect to Twitter were unsucessful check the proxy settings And/or check the internet connection to the CCP Server".
but the the Twitter Stream is Working fine the problem is regarding making the Twitter account and the Twitter Search. looking forward for your help in this regard.
Best Regards,
Durraze Khan
02-28-2013 07:12 AM
Hi Paula\Lili,
I have successfully integrated the UCCX with the SocialMiner after installing the patch, now i am getting issue in pulling the users from the active directory Please guide me in this regard.
Best Regards,
Durraze Khan
03-06-2013 12:50 PM
Hi Durraze,
CSCue76034 sounds like what you are seeing with the Twitter account and Twitter Search regarding some additional changes for authentication URLs to Twitter - http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=cscue76034.
Please see the readme for COP 901030 for the same info including the workaround steps:
http://www.cisco.com/en/US/products/ps11349/prod_release_notes_list.html
Regards,
Paula
03-07-2013 01:57 AM
Hi Paula,
Thanks for the precious reply, now twitter app is authorized with SocialMiner, i need one little help in this regard please tell me the CLI command how to see CCPAPI logs in CLI. Thankyou for your precious help.
Best Regards,
Durraze Khan
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