Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

Unable to Monitor and Intervention from Supervisor Desktop

Hi guys, I am unable to do "Monitor and Intervention" from Supervisor Desktop.

I dont see any error when I start the Intervention but I cannot hear anything... (oh the speakers are turned on and volume is fine, in case if you are wondering)

I have ensured that both Agents and Supervisors are logged in the same Queue, but still no joy.

I can see that Agents in supervisor desktop when they are in Read/Not ready state, but I can't seem to Intervene/Monitor them.

Please advise what could be the issue?

Cheers,

2 REPLIES
VIP Super Bronze

Re: Unable to Monitor and Intervention from Supervisor Desktop

We need more details.

-Product

-Version

-General idea of the topology between the agent, CC servers, and supervisor

CAD/CSD monitoring and recording has been covered many times on this forum. I would suggest starting with a search.

Re: Unable to Monitor and Intervention from Supervisor Desktop

disable g722 on each of the phone involved in monitoring (ext. supervisor and agent) in the device configuration page of ccm. and try again.

vijay

347
Views
0
Helpful
2
Replies
CreatePlease to create content