I've searched for answers to this but unable to find my answer. I know that we need to update the registry so that it picks the right driver. However, when I run nicq.exe, it get the following output:
Test 1: Check Driver Status
Driver is properly installed.
SPCD Driver service is not running. Attempting to start it...
Unable to start driver.
Test 1: FAILURE - Terminating Tests
I verified the path in the registry is correct but it won't start it. Any thoughts?
Brad - Could you please provide more details.
Are you not able to monitor the agents who are logged using windows 7 64bit
or are you not able to monitor other agents when you are logged in to Windows 7 64 bit
or the reports are not getting updated when logged in to Windows 7 64 bit.
Can you have a look into the location C:\Windows\SysWOW64\drivers\ for the file spcd.sys. and then copy that file to the location C:\Windows\System32\drivers
After doing the above try the nicq.exe
We are unable to silent monitor agents with the supervisor software on Windows 7 64bit but can all 32 bit windows machines. We have verified everything but it seems to be the driver. We changed the registry to try to make it use the Calabrio packet capture driver but when we run nicq.exe, we get the error that it won't start. I did try moving spcd.sys from C:\Windows\SysWOW64\drivers to C:\Windows\System32\drivers changed the registry back but it still won't open the driver when running nicq.exe. Is there another install package for CAD that could fix this?
I beleive you have already confirmed that the right NIC is chosen.
I beleive you have no more than one NIC. If yes, it's required to choose the right NIC/IP address.
Hi Brad, Were you able to find a solution to this issue? We are having the exact same problem and so far, no luck in fixing it. Thanks
We did not find a solution to this. We are just waiting for our 3rd party voice recording solution to be installed. Let me know if you figure it out.
We have solved the monitoring problem in our environment. YMMV, no promises, and it might break something. But this seems to work for us. Our specs: CAD 8.0(2) Build 184.108.40.2060 running on Windows 7 Enterprise 64-bit.
Get a copy of the UUCX upgrade to 8.5.1 ISO. We used UCSInstall_UCCX_8_5_1_UCOS_220.127.116.1104-25.sgn.iso so that’s all we can confirm as working.
Go to \installer\Agent\ and extract Cisco Supervisor Agent.msi with an MsiX extraction method. Don’t use an Administrative install switch with MSIexec as you will get the wrong files. We used Universal Extractor v1.6.1
In that extraction folder you should have a data1.cab, extract that. We used winrar.
In that extracted folder find spcd.sys7.E5574993_B957_4A06_BC9A_02E6FB3537CD
Rename it to spcd.sys
Copy it to C:\Windows\System32\drivers on the affected system
Verify that HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SPCD\ImagePath points to \??\C:\Windows\system32\drivers\spcd.sys which was our default
In CUCM disable the “Advertise G722 codec” field for the user.
Reboot the affected system. When agent is reopened monitoring should be functional. Sorry for all the extraction, but I doubt Cisco would let us just start handing out the file.
Thank's I get the same problem with the same version uccx and I try exactly what you doing dan it's work.
I don't know because I not yet try at uccx 8.5 but when I look this
at page 3 it say support for windows 64 bit
and I cannot find the document for 8.0.2 (only get 8.0.1 and it never say support 64 bit)
so I think before 8.5 it's not support for 64 bit. Maybe it's the reason why at cad 8.0.2 cannot running spcd driver at 64 bit