Unable to open Config Manager in UCCE 9.0

[Venkatesan Jayaraman]

Hi,

   When i am trying to open  Configuration manager in UCCE 9.0, i am getting the follwing error.

Please suggest any solution to resolve this error.

Thanks,

Venkatesan

[venkatesh]

Please all services are up in AW server.

Check for event viewer logs for any errors in Aw and Rogger

In the admin tools try initiate local database and verify whether you are getting any error.

[Venkatesan Jayaraman]

Services are up in AW server.

When i am trying to initiate the Local DB it shows the error as Operation Failed.

Thanks,

Venkatesan

[pardha saradhi saladi]

Hi Venkatesan,

how you are connecting to the Aw. ?

Regards

Pardha

[Senthil Kumar Sankar]

You need to have a look at the UAW logs from distributor and CLGR logs from the logger.

The fields in the AWControl table are really important to compare whether the Logger config and AW config are upto date using Recovery Keys.

Regards,

Senthil

[Venkatesan Jayaraman]

AWcontrol Recovery keys are mismatching.

Thanks,

Venkatesan

[Venkatesan Jayaraman]

In Distributor the UAW logs it shows The table AWControl is corrupt.

Thanks,

Venkatesan

[Senthil Kumar Sankar]

Can you run this query against the AWDB and see the output

select * from AWControl

There should be one row with the RecoveryKey and LastRetrieveTimefield. Check is there any data in that row looks abnormal.

I would suggest you to raise a TAC case for this. Probably you may need to recreate the Database.

Regards,

Senthil

[Venkatesan Jayaraman]

Hi,

   1. Recreate AWDB.

After recreating the AWDB, the config manager is opening.

Thanks,

Venkatesan.