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Community Member

Unable to open Config Manager in UCCE 9.0

Hi,

   When i am trying to open  Configuration manager in UCCE 9.0, i am getting the follwing error. Config_error.jpg

Please suggest any solution to resolve this error.

Thanks,

Venkatesan

8 REPLIES
Community Member

Unable to open Config Manager in UCCE 9.0

Please all services are up in AW server.

Check for event viewer logs for any errors in Aw and Rogger

In the admin tools try initiate local database and verify whether you are getting any error.

Community Member

Unable to open Config Manager in UCCE 9.0

Services are up in AW server.

When i am trying to initiate the Local DB it shows the error as Operation Failed.

Thanks,

Venkatesan

Community Member

Unable to open Config Manager in UCCE 9.0

Hi Venkatesan,

how you are connecting to the Aw. ?

Regards

Pardha

Cisco Employee

Unable to open Config Manager in UCCE 9.0

You need to have a look at the UAW logs from distributor and CLGR logs from the logger.

The fields in the AWControl table are really important to compare whether the Logger config and AW config are upto date using Recovery Keys.

Regards,

Senthil

Community Member

Unable to open Config Manager in UCCE 9.0

AWcontrol Recovery keys are mismatching.

Thanks,

Venkatesan

Community Member

Unable to open Config Manager in UCCE 9.0

In Distributor the UAW logs it shows The table AWControl is corrupt.

Thanks,

Venkatesan

Cisco Employee

Unable to open Config Manager in UCCE 9.0

Can you run this query against the AWDB and see the output

select * from AWControl

There should be one row with the RecoveryKey and LastRetrieveTimefield. Check is there any data in that row looks abnormal.

I would suggest you to raise a TAC case for this. Probably you may need to recreate the Database.

Regards,

Senthil

Community Member

Unable to open Config Manager in UCCE 9.0

Hi,

   1. Recreate AWDB.

After recreating the AWDB, the config manager is opening.

Thanks,

Venkatesan.

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