Need help in identifying the issue involving the following:
I have three CAD agents running IPCC Express 4.0 CAD 6.1(5)(Premium Version) Build 126.96.36.199. I am able to monitor & record all but one of the CAD's. This particular CAD phone is configured identical to the other two (Enabled PC Port & PC Voice VLAN Access) and is on the same VLAN and subnet as the other CAD's. And have ran Postinstall successfully. The only difference is this CAD is running from a MAC using "Parallels Desktop for MACs".
I'd appreciate any insight in resolving this issue.
I doubt that will work. You can test this by running WireShark inside of Parallels and see if the networking stack is passing the voice VLAN-tagged traffic into the OS. If the packets aren't seen, CAD can't capture them and forward the traffic to the appropriate CSD user or recording service.
I have a customer that is on IPCC 7 with CallManager 7. It is a small call center but most of the agents are using a MAC. They are running a Windows VM environment (Fusion)within the MAC OS. The nics are currently running in bridge mode, and I am unable to record or monitor these agents. I plan on installing WireShark on the VM but wanted to see if anyone has experienced this as well.
If the customer is on CCX 7 and using Macs I would recommend trying CAD Browser Edition and just SPANing the voice VLAN on the switches to the second NIC of the CCX server. That would probably be easier than screwing around with getting the phone traffic into the VM.
We experienced the same issue and it was a NIC matter. The NIC wasn't able to treat properly the VLAN tagging info received and sent that is required for monitoring and recording. For these, monitoring and recording with IPCCX resources, the one sending the RTP (the "voice") is the agent's PC and it should send it properly tagged.
The easiest test is to plug in the same port a PC that is working properly in another port.
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...