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Community Member

unable to retrive the service details

Good day.

After i've restarted the UCCX mashine,in the control center i have the "Unable to retrive the service details" and "java.lang.Null.pointer.exception" concerning to the recording and statistics service.

But the service itself working properly.

CRS 4.5

What can it be?

What is the solution?

1 REPLY
Community Member

Re: unable to retrive the service details

Good day.

To say the truth i wasn't able to solve the problem.

I'd no smartnet,so i wasn't able contact TAC.

I've been told,it can be fixed by tracing system variables by Java programmer.

But,i don't know Java at all.

Installing patches and fixes,all avaiable,didn't solve the problem.

So,the system works so since i've opened discussion.

Sorry,but i've no solution for this

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