I would like to add another perspective here.
You don't need to use an XML document (two documents for that matter: the real one and the template one) and the steps associated with them: Create XML Document, Get XML Document Data, and Keyword Transform, all just to store a simple value.
Simply use a plain text file which has the "Code" in it. Read it when you need to evaluate it, and overwrite it when you need to change it.
Solution: Keep in mind that this example is a minimally designed script; you would need to provide all of the user comforts and error checking.
Script 1 - The auto attendant script that reads the value
Variables
Document status_document = DOC[status.txt]
String current_status = ""
String trigger_type = ""
Script
Start
/* Bonus logic to help you with Active Debugging */
trigger_type = Get Trigger Info (Type)
If (! "Remote Debugging Trigger".equals(trigger_type))
True
Accept (--Triggering Contact--)
Play Prompt (--Triggering Contact--, P[greeting])
False
Check Status Override:
Set current_status = status_document
Switch String (current_status)
*71 - Forced Open
Goto Open
*72 - Forced Closed
Goto Closed
Default
Check Business Hours:
Day of Week
Monday - Friday
Time of Day
Open
Goto Open
Closed
Goto Closed
Saturday & Sunday
Goto Closed
Open:
/* Your normal open hours logic goes here */
Closed:
/* Your normal closed hours logic goes here */
End
Script 2 - The management script that manages the value
Variables
Document status_document = DOC[status.txt]
String status_filename = "status.txt"
String caller_input = ""
String current_status = ""
User repo_user = USER[uccxadmin]
Script
Start
Accept (--Triggering Contact--)
/* See this post on masking passwords in scripts: https://supportforums.cisco.com/docs/DOC-35433 */
Authenticate User Password (repo_user, "******")
Successful
Unsuccessful
End
Read Current Status:
Set current_status = status_document
Play Prompt (--Triggering Contact--, P[current_status_is])
Switch String (current_status)
*71 - Forced Open
Play Prompt (--Triggering Contact--, P[forced_open])
*72 - Forced Closed
Play Prompt (--Triggering Contact--, P[forced_closed])
Default
/* Any other value, to include "70" will be considered normal */
Play Prompt (--Triggering Contact--, P[normal])
Ask for an Update:
caller_input = Get Digit String (--Triggering Contact--, P[update_status])
Successful
Timeout
Unsuccessful
/* We will simply repeat the loop if nothing was entered at all */
If (caller_input == "")
True
Goto Read Current Status
False
/* We can blindly accept what the caller entered because we default unknown values to normal */
Set current_status = caller_input
Upload Changes:
/* Used the default language here, because if a department is closed, it's likely for all languages */
Upload Document (TEXT[current_status] to L[], status_filename)
Successful
/* If you read the document immediately, it may not have changed yet, so delay a little */
Delay (3 sec)
Unsuccessful
End
Goto Read Current Status
End
Anthony Holloway
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EDIT: logic fix in the aa script
