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Unable to start EIM 9.0 Listener service

I have installed EIM 9.0 in distributed architecture. In the listener service, the PG's are not listed. Please find the attached screenshot.

Agent PG server is not yet installed. Is it required to have agent Pg service started before starting listener service.

Able to see following error in the listener log.

2013-08-06 12:37:40.151 GMT-0400 <@> ERROR <@> [1:main] <@> ProcessId:2944 <@> PID:0 <@> UID:12 <@> HttpSessionId: <@> com.egain.platform.framework.dsm.BatchExecutor <@> main() <@> ProcessName = Listener-process <@>
2013-08-06 12:37:42.616 GMT-0400 <@> ERROR <@> [1:main] <@> ProcessId:2944 <@> PID:0 <@> UID:12 <@> HttpSessionId: <@> com.egain.platform.framework.dataaccess.queryprocessor.StaticQueryDB <@> processQuery() <@> Duplicate query definition : author::get_answerset_release_details <@>
2013-08-06 12:37:42.631 GMT-0400 <@> ERROR <@> [1:main] <@> ProcessId:2944 <@> PID:0 <@> UID:12 <@> HttpSessionId: <@> com.egain.platform.framework.dataaccess.queryprocessor.StaticQueryDB <@> processQuery() <@> Duplicate query definition : author::get_case_release_details <@>
2013-08-06 12:37:42.768 GMT-0400 <@> ERROR <@> [1:main] <@> ProcessId:2944 <@> PID:0 <@> UID:12 <@> HttpSessionId: <@> com.egain.platform.framework.dataaccess.queryprocessor.StaticQueryDB <@> processQuery() <@> Duplicate query definition : author::get_cluster_created_by <@>
2013-08-06 12:37:42.768 GMT-0400 <@> ERROR <@> [1:main] <@> ProcessId:2944 <@> PID:0 <@> UID:12 <@> HttpSessionId: <@> com.egain.platform.framework.dataaccess.queryprocessor.StaticQueryDB <@> processQuery() <@> Duplicate query definition : author::get_author_releaseid <@>
2013-08-06 12:37:42.768 GMT-0400 <@> ERROR <@> [1:main] <@> ProcessId:2944 <@> PID:0 <@> UID:12 <@> HttpSessionId: <@> com.egain.platform.framework.dataaccess.queryprocessor.StaticQueryDB <@> processQuery() <@> Duplicate query definition : author::get_author_release_details <@>
2013-08-06 12:37:42.769 GMT-0400 <@> ERROR <@> [1:main] <@> ProcessId:2944 <@> PID:0 <@> UID:12 <@> HttpSessionId: <@> com.egain.platform.framework.dataaccess.queryprocessor.StaticQueryDB <@> processQuery() <@> Duplicate query definition : author::get_case_release_id <@>
2013-08-06 12:37:42.769 GMT-0400 <@> ERROR <@> [1:main] <@> ProcessId:2944 <@> PID:0 <@> UID:12 <@> HttpSessionId: <@> com.egain.platform.framework.dataaccess.queryprocessor.StaticQueryDB <@> processQuery() <@> Duplicate query definition : author::get_case_cluster_id <@>
2013-08-06 12:37:42.804 GMT-0400 <@> ERROR <@> [1:main] <@> ProcessId:2944 <@> PID:0 <@> UID:12 <@> HttpSessionId: <@> com.egain.platform.framework.dataaccess.queryprocessor.StaticQuery <@> preProcess() <@> I18N_EGPL_DATAACCESS-ATTRIB_DETAIL_NOT_FOUND_FOR_QUERY: author::get_question_release_details I18N_EGPL_DATAACCESS-ATTRIB_NOT_FOUND_IN_OBJECT: dept_id --> author::cbr_question <@>
2013-08-06 12:37:42.805 GMT-0400 <@> ERROR <@> [1:main] <@> ProcessId:2944 <@> PID:0 <@> UID:12 <@> HttpSessionId: <@> com.egain.platform.framework.dataaccess.queryprocessor.StaticQuery <@> preProcess() <@> I18N_EGPL_DATAACCESS-ATTRIB_DETAIL_NOT_FOUND_FOR_QUERY: author::get_question_release_details I18N_EGPL_DATAACCESS-ATTRIB_NOT_FOUND_IN_OBJECT: dept_id --> author::cbr_question <@>
2013-08-06 12:41:24.218 GMT-0400 <@> ERROR <@> [20:RMI TCP Connection(5)-10.153.254.81] <@> ProcessId:2944 <@> PID:50 <@> UID:12 <@> HttpSessionId: <@> com.egain.platform.framework.cache.cacheimpl.CacheResponse <@> waitForResponse(int timeout) <@> TimeoutException thrown <@>
2013-08-06 12:41:24.219 GMT-0400 <@> ERROR <@> [20:RMI TCP Connection(5)-10.153.254.81] <@> ProcessId:2944 <@> PID:50 <@> UID:12 <@> HttpSessionId: <@> com.egain.platform.framework.cache.cacheimpl.CacheInetAddress <@> addEntriesOfServiceJVMs(String selfAddr) <@> The thread that was waiting on response timed out. <@>
2013-08-06 12:41:32.500 GMT-0400 <@> ERROR <@> [20:RMI TCP Connection(5)-10.153.254.81] <@> ProcessId:2944 <@> PID:1 <@> UID:12 <@> HttpSessionId: <@> com.cisco.ipcc.listener.cmb.ProviderInitiator <@> <@> PROVIDER_CONFIG_LIST is empty. No CMB server configured: List size= 0listenerInstanceId=2000 <@>
2013-08-06 12:41:33.111 GMT-0400 <@> ERROR <@> [20:RMI TCP Connection(5)-10.153.254.81] <@> ProcessId:2944 <@> PID:1 <@> UID:12 <@> HttpSessionId: <@> com.cisco.ipcc.listener.cmb.ProviderInitiator <@> <@> PROVIDER_CONFIG_LIST is empty. No CMB server configured: List size= 0listenerInstanceId=2001 <@>
2013-08-06 12:41:53.537 GMT-0400 <@> ERROR <@> [30:ARMSessionCreatorThread] <@> ProcessId:2944 <@> PID:1 <@> UID:12 <@> HttpSessionId: <@> com.cisco.ipcc.listener.arm.communication.ARMChannelConnector <@> connect() <@> ConnectException occured..... Connection from Listener to ARM can not be established.............. <@>
2013-08-06 12:41:54.147 GMT-0400 <@> ERROR <@> [36:ARMSessionCreatorThread] <@> ProcessId:2944 <@> PID:1 <@> UID:12 <@> HttpSessionId: <@> com.cisco.ipcc.listener.arm.communication.ARMChannelConnector <@> connect() <@> ConnectException occured..... Connection from Listener to ARM can not be established.............. <@>
2013-08-06 12:42:14.541 GMT-0400 <@> ERROR <@> [30:ARMSessionCreatorThread] <@> ProcessId:2944 <@> PID:1 <@> UID:12 <@> HttpSessionId: <@> com.cisco.ipcc.listener.arm.communication.ARMChannelConnector <@> connect() <@> ConnectException occured..... Connection from Listener to ARM can not be established.............. <@>
2013-08-06 12:42:14.541 GMT-0400 <@> ERROR <@> [30:ARMSessionCreatorThread] <@> ProcessId:2944 <@> PID:1 <@> UID:12 <@> HttpSessionId: <@> com.cisco.ipcc.listener.arm.ARMConnRecoveryHandler <@> <@> Exception during ARM socket re-connection................ armConnRevoveryConst=1 listenerInstanceId = 2000 <@>

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Community Member

Unable to start EIM 9.0 Listener service

I just got to know that to start listener and EAAS service, the agent PG and CTI service has to bbe in active state.

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