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New Member

Unable to update Agent skills, UCCX Database service Out of Service

Hi,

One of my customer was experinecing an issue where he was unable to add or update resources /skills in UCCX server , when i checked the services it looked like the CCX Database service was "Out of service" and also acting as "slave" on the primary server and vice versa.

So to fix the issue we tried to restart the service from GUI , it didn't work , then we tried to do it from CLI , it said restarting but it didn't restart and got stuck in the "initializing" state when I checked in GUI . So we had to restart UCCX server and that fixed the issue.

Does anyone have an idea to what caused this issue as my customer is concerned that it could happen again .

When I did some research I found a bug similar to the situation he was experincing Bug id: CSCTL05454 but in that bug they are listing that issue is fixed in 8.5(1.11001.1) release and our version is System version: 8.5.1.11001-35, is this the older or newer version, or is it posiible that there is another bug that we are hitting?

I would really appreciate if someone could shed a light on this as I need to provide answers to the customers before it happens again .

Thank you

Saima

3 REPLIES
Super Bronze

Unable to update Agent skills, UCCX Database service Out of Serv

Hi

See this thread that also seems to describe a similar bug (CSCts80098) : https://supportforums.cisco.com/message/3561958#3561958

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Unable to update Agent skills, UCCX Database service Out of Serv

Thanks for the quick response Aaron.

So that means the issue they were experiencing was due the value set to "false" , but what about Database "out of service" and unable to restart the service and finally had to reboot. 'cause I'm sure the customer would ask me the same question.

Super Bronze

Unable to update Agent skills, UCCX Database service Out of Serv

Hi

Towards the end of that post the poster states that the problem was caused by the DB showing as down, and that it was due to that bug according to TAC (http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCts80098).. they were told to upgrade to 8.0 SU4, but 8.5(SU2) seems to also have the fix.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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