we have ICM 7.2.7 with Outbound option. in the campaign general tab we put Abandoned call wait limit to 0 (means that we disable this function) but we have in the report of the dialers values in Customer abandoned field. another thing that the total number of calls that hit the routing script is equal to the voice calls not the customer abandoned
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.