Unanswered CSQ call gets thrown to the back of the queue!
Scenario.. A call finally progresses itself through a queue and is presented to an agent... if the agent misses the call and is subsequently logged out of the queue then the caller is placed to the "back" of the queue!
Re: Unanswered CSQ call gets thrown to the back of the queue!
Thanks for your response, I get the logic behind how it works but with regards to the script there aren't any "select user" or "failed" steps... I have a Select Resource and a Connected under that and it seems feasible that a Set Priority step being applied under that would work but can't test it yet (lab server needs rebuilding for full functionality)
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...