We had to log a TAC case to get this resolved. TAC connected to each of the 2 UCCX servers (we have a HA pair) and replaced the WebServices file on each box. We then had to restart the Tomcat Service on each box and finally start the WebServices. Once that was done everything seemed to work OK.
The other thing is to make sure your using FQDN's to access the Agent Desktop and you have imported your certificates from UCCX and SocialMiner via the FQDN into your local machines trust CA store. However I suspect you have already done this as you don't mention any SSL errors when connecting.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...