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New Member

Unified enterprize attendant console software

Hello Everyone,

We have Cisco auto attendant console installed on our receptionist computer which she answers. I would like to know where i can download this software.

Thanks

Saeed

1 ACCEPTED SOLUTION

Accepted Solutions

Unified enterprize attendant console software

Hi Saeed,

If it is CU

yu can download from below link. but you should have ciscologin credential.

http://cisco-ac.arcsolutions.com/UserWebSite/cisco/ciscodefault.aspx

for more information, please refer below url

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/arc/CUEAC_Rel_Note8_6_2_11.pdf

refer for client installation :

http://www.arcsolutions.com/north_america/solutions/products/video/Installing_CUEAC_Client.aspx

hope this will help you

Regards,

Shalid K.C

7 REPLIES

Unified enterprize attendant console software

Dear Saeed,

I believe you can download it from the call manager Application-->Plugin options.

Regards,

Shalid K.C

New Member

Unified enterprize attendant console software

already checked its not there.

Unified enterprize attendant console software

Hi,

are you referring to the "Cisco Agent Desktop" (CAD)?

I assume the receptionist is actually an agent in UCCX. If so, you can download the CAD from the UCCX server. Look underneath Tools > Plugins.

G.

New Member

Unified enterprize attendant console software

No, I was not talking about CAD. But it is similar though. Actually jogged my memory and now remember it runs CUEAC server.

Unified enterprize attendant console software

Hi Saeed,

If it is CU

yu can download from below link. but you should have ciscologin credential.

http://cisco-ac.arcsolutions.com/UserWebSite/cisco/ciscodefault.aspx

for more information, please refer below url

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/arc/CUEAC_Rel_Note8_6_2_11.pdf

refer for client installation :

http://www.arcsolutions.com/north_america/solutions/products/video/Installing_CUEAC_Client.aspx

hope this will help you

Regards,

Shalid K.C

Unified enterprize attendant console software

could you please let me know which version of cucm you are currently having.

in cucm 7 and later you could find cisco unified communication assistant and Cisco Unified Department Attendant Console only..

Regards,

Shalid K.C

New Member

Unified enterprize attendant console software

Shalid, I found it and installed it. Now it is not connecting to a server. Hothis thing works ?

Thanks

Saeed

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