Unified ICM is capable of routing calls based on your business rules. There are 10 levels of priority in ICM which should handle your need and leave overhead for future growth.
As for the skill based routing I would organize your Agents into Skill Groups based on proficiency (VIP1-VIP4 for example). When deciding where to send a new call you can utilize 'Consider If' logic within your Queue to Skill Group node to favor agents with higher proficiency over agents with lower proficiency. If there are multiple Agents within the same proficiency available you can choose the one with the Longest Idle Time by using the ICM metric LAA or Longest Available Agent.
Example: when a new VIP call comes in and Agents are Available in all 4 proficiency levels, you can arrange your logic such that agents are chosen based on VIP4>VIP3>VIP2>VIP1; but if a queuing situation is present in levels 4 and 3 while Agents in 2 and 1 (lower skill levels) are Available the call will instead go to the lower skilled VIP2 and VIP1 Agents instead of queuing for VIP4 or VIP3.
You can insert a 'Switch' node in the scripting to switch between the routing identified above and any other type of call routing you need. You can also, instead of on-the-fly switching, set a specific schedule for different types of routing to occur, such as skills-based between 4p-8p, Mon-Fri for instance.
Please note that ICM does not support making agents a member of a skill group with differing proficiencies.
The way to work around this, as noted by the poster above, is to create skill groups for each proficiency level. In your case - 4 levels. So the number of required skill groups is 5 x 4 = 20, and the assignment of agent to skill becomes increasingly complex.
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The short answer is that you don't.... That isn't entirely true while at
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...