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Unified Workforce Optimization/AQM has stopped recordings calls

We are running CUCM 8.5, UCCX 8.5 and AQM 8.5.  We added additional groups to the recording workflow group and ever since, we are getting no recordings.  Not just not from the new groups, but agents we were recording before are no longer recorded.  We have tried restarting the server and the clients to no effect.  The only clue that I'm been able to find in the logs is that we started seeing this about the time that we made the change:

10.2.70.131 -  -  [22/Mar/2012:18:39:34 +0000] "POST /api/cometd HTTP/1.1" 200 254

The source address seems to be coming from the agent PC's and the last number changes, but the POST command and the 200 remain constant.  Does anyone know what this means?

Chris

2 REPLIES

Unified Workforce Optimization/AQM has stopped recordings calls

Hi Chris,

Please refer the section "Recording Issues" from page 56 onwards in the below link and see if it helps.

http://cco/en/US/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_8x/troubleshooting/guide/qm852-troubleshooting-guide-cisco.pdf

Hope it helps.

Anand

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Unified Workforce Optimization/AQM has stopped recordings calls

I will look at that, although I had to search for it.  I didn't realize your link was only local.  Once I replaced cco with www.cisco.com, I was able to access that document.

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