Unity - GrantUnityAccess class of service

[juwaack68]

We recently upgraded from Unity 4 to Unity 5.0. We set up most of our Helpdesk people with a Class of Service called "Helpdesk" to enable them to ONLY change passwords for users.

I have 3 Helpdesk people who cannot log on at all - but the others can - and they should all be set up the same in AD (I am not the AD Admin). Here is the command I used:

d:\CommServer>grantunityaccess -u xxxx -s yyyy

Where xxxx is the users 'x' account and the yyyy is their LAN ID (and what their Subscriber account uses).

They are attemting to log in via the webpage with this URL:

http://0.0.0.0/Web/SA/FrameASP/StartFrame.asp

(where 0.0.0.0 is the actual IP of the server).

They they log on with na\xxxx and their 'x' account password.

Not sure why these 3 users cannot login when everyone else can.

Ideas?

[Ginger Dillon]

Hi -

Instead of using the domain\userid in the first field of the Unity Assistant logon, have the user try just the userid, password in the appropriate field, and then put na in the domain field box.

Ginger

[juwaack68]

Thanks for the reply, but there isn't a domain box on the logon - just Username and Password fields.

All other users logon with domain\userid - including he service account.