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Unity voicemails on CAD desktops

Is it possible for CAD desktop to display the voicemails in the agent (all the agents in the same queue, should have voicemails displayed). If it is how can it be accomplish with Unity 8.6 as a voicemail system.

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Unity voicemails on CAD desktops

Two options come to mind:

  1. Set the Web Inbox as a CAD browser tab. Each user would need to login.
  2. Set the message action to Relay (instead of Accept) and email it to a CCX email CSQ.

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