I have recently install CAD 8.5(2a) in two lab environments both experienced the same issue. Basically, when I login an agent to IPPA, the Skill Status dislplays two queues. One of it is what I configured, but the other one is showing as 12 digit string, which I don't recognize at all. Checked skill group explorer no such item in there, but in CUIC it pickes up a funny group as well, named as "PIM1.Cisco_V.40178".
Any idea why this unknown SG is created on the system?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...