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New Member

Unknown Skill Group in IPPA Stats

Hi,

I have recently install CAD 8.5(2a) in two lab environments both experienced the same issue. Basically, when I login an agent to IPPA, the Skill Status dislplays two queues. One of it is what I configured, but the other one is showing as 12 digit string, which I don't recognize at all. Checked skill group explorer no such item in there, but in CUIC it pickes up a funny group as well, named as "PIM1.Cisco_V.40178".

Any idea why this unknown SG is created on the system?

Thanks

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Hall of Fame Super Silver

Unknown Skill Group in IPPA Stats

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Hall of Fame Super Silver

Unknown Skill Group in IPPA Stats

New Member

Unknown Skill Group in IPPA Stats

Thanks. That explains it.

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