Unsuccesful Outbound Calls

[Bozzy2008]

Hello,

Is there a way to get the whole list of numbers that the dialer failed to reach? Will customized query on TerminationCallDetail table work? Is there also a way to know after how many trials a number is successfully reached?

Thank you

[Riccardo Bua]

Hi Bozzy,

from 7.2.1 you have the dialer detail table it will create a line for each call.

See http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/outbound_option/outboundoption7_2/user/guide/ba722User.pdf section C1 and forward.

Regards,

Riccardo