Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Update CSD and CAD when I do Upgrade UCCX 8.5 for 9.0

Hello all,

I need to upgrade UCCX 8.5 for 9.0, my doubt is when I do this is necessary to update the version of CSD and CAD on the computer user or this will occur automatically?

Thanks.

2 ACCEPTED SOLUTIONS

Accepted Solutions

Update CSD and CAD when I do Upgrade UCCX 8.5 for 9.0

Hi Alex, here is the Cisco CAD installation guide. It talks about installing or upgrading CAD:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/installation/guide/cad90ccxig.pdf

Best Regards,

Gabriel

Hall of Fame Super Silver

Update CSD and CAD when I do Upgrade UCCX 8.5 for 9.0

By default users will be prompted to update their CAD upon next login.

HTH,

Chris

4 REPLIES

Update CSD and CAD when I do Upgrade UCCX 8.5 for 9.0

Hi Alex, here is the Cisco CAD installation guide. It talks about installing or upgrading CAD:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/installation/guide/cad90ccxig.pdf

Best Regards,

Gabriel

New Member

Update CSD and CAD when I do Upgrade UCCX 8.5 for 9.0

Thanks Gabriel.

Hall of Fame Super Silver

Update CSD and CAD when I do Upgrade UCCX 8.5 for 9.0

By default users will be prompted to update their CAD upon next login.

HTH,

Chris

New Member

Update CSD and CAD when I do Upgrade UCCX 8.5 for 9.0

Thanks Chris

159
Views
0
Helpful
4
Replies