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Update Resources in CCX resources list

how do I edit the resource list in CCX resource?

 

I need to change one of the team members in the resources list

when I go to user configuration, it says "Agent capability cannot be modified in Cisco Unified CCX.

ccx

1 REPLY

That sounds correct.  Under

That sounds correct.  Under User Management is where you assign roles such as: Admin, Supervisor, and Reporting.  Agents are created in CUCM by assigning the IPCC Extension field to the End User.

Depending on the change you are looking to make, it might be in the screenshot you have provided (RmCm > Resources) or in CUCM End Users.

Anthony Holloway

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