I manage an IT help desk for a mid-size law firm and I am working on updating our UCCX script. One feature that is desired is the ability to have a variable greeting if there is a know issue. i.e. 'Email if Office XYZ is down. If you call is pretaining to this issue, we aware of it and are working on the issue"
I found in the sampe scripts the basePromptRecord script which is a great start. This would be a separate scritp and trigger for only my IT group to call into and update the 'promptOutage'. I can also figure out how to prompt IT and set t boolean varialbe to true or false to enable or disable the prompt.
Now to my question. Like a subflow script. Is there a way to not run a subflow but simply check an existing varialbe in a separate .aef script and base an If then stament on it.
The idea for the call flow. The Main trigger for the help desk is hit. The script currently hits a subflow to check to see if it is a holiday. False move on where this booleanOutage varialbe would be checked and if it is true play the outage prompt then feed into a menu. 1 to log the call as yes that is what they were calling about, 2 no I'd like to go into the help desk queue.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: firstname.lastname@example.org Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...