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New Member

Updating UCCX Application returns blank page

Hi,

We have IPCC Express 4.5, when adding new application or updating existing apps, it returns blank page. Before, it will work again when we restart the server but now, it just won't work. Is there a known bug for this one? CAn anyone of you help me? We have upcoming scripts to develop and we cannot do any thing to apply it. Thanks in advance.

Len

6 REPLIES
Super Bronze

Re: Updating UCCX Application returns blank page

Hi

I would check the c:\program files\wfavvid\log\MADM logs for any major EXCEPTIONS (search for them in Caps, and try to make sense of what they are telling you

If you don't have any luck with that, it's possible to delete the appadmin website from Tomcat and it will rebuild the site when you next restart the Node Manager. Go into c:\program files\wfavvid\tomcat_appadmin\webapps, and delete the appadmin folder. There will also be an appadmin.war file there, don't delete that as it contains the compressed website files. When you restart the node, it will be rebuilt and may be fixed.

Regards

Aaron

Please rate helpful posts....

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Re: Updating UCCX Application returns blank page

Hi Len,

Please also check in the administration webpage in System>Control Center if there is a problem with the Microsoft Distributed Transaction Coordinator.

If there is a problem with this, you can fix it by typing in cmd / command prompt:
msdtc -resetlog

After that restart the service again and that would bring the service up again.

Gabriel.

New Member

Re: Updating UCCX Application returns blank page

Guys,

thanks for your reply. I am still waiting for our schedule so I can try your suggestions. I will let you know which 1 worked. Thanks! Really appreciate it..

Len

New Member

Re: Updating UCCX Application returns blank page

Hi guys,

I have the same problem.

Did you find the answer to this problem ?

If yes, can you tell ?

Best Regards

Cisco Employee

Re: Updating UCCX Application returns blank page

Hi,

How many prompts do you have in the repository? It could be CSCsz97311.

New Member

Re: Updating UCCX Application returns blank page

hello guys,

I only had the system checked yesterday. I tried doing the steps you have provided but to no avail. Can anyone help me? Thank you.

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