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Community Member

Upgrade Cisco UCCX 8.0(2) SU3 to 9.0.2 SU1

Hi All,

I am planning to upgrade Cisco UCCX 8.0(2) SU3 (Build: to 9.0.2. I have went through few documents and found that I can do a direct upgrade from 8.0(2) SU4 to 9.0(2). So I need to first do a service upgrade from UCCX 8.0(2) SU3 to UCCX 8.0(2) SU4 and then upgrade it to 9.0(2) SU1.My server model is MCS-7845H2.

It will helpful if you can provide suggesion or advice for this upgrade. Which things I need to take care for this upgrade. Any iVR script mismatch between these version of UCCX.Please also help to provide important link for documents and downloading COP file, installation file.

Let me know if you need any additional information.
Thanks in advance.

Vikash Kumar chandra

Hall of Fame Super Silver

Did you review the install

Did you review the install guide as it covers everything you are asking for.


Community Member

Hi Chris,I am still reviewing

Hi Chris,

I am still reviewing the Cisco Unified Contact Center Express Installation and Upgrade Guide, Release 9.0(2).       My main concern is any script mismatch between both version.

Hall of Fame Super Silver

There should be no mismatch

There should be no mismatch from version 8 to 9 or 10, however it does not hurt to open each script in new version of script editor and save to repository.


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