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Upgrade CRS From 5.0.2 to 8..0

    Can Any one he;p me please ,

i need to upgrade my CRS system from 5.0.2 to 8.0 , realy i dont know how can i order CRS dvd or if i have SESW support on the call manager it will help me ?

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Upgrade CRS From 5.0.2 to 8..0

Hi

In order to upgrade the system from UCCX 5.x to 8.x you will need 8.x media. You can order the media from the product upgrade tool utility

PUT tool:

http://tools.cisco.com/gct/Upgrade/jsp/index.jsp

Once you get the media you will have to use PUT tool to backup information from the UCCX 5.x system - Install 8.x and restore the data.

More information about the PUT tool and upgrade process can be gathered from the link  below

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/installation/guide/uccx801ug.pdf

&

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/installation/guide/uccx801ig.pdf

Hope this helps

Anuj

2 REPLIES
Cisco Employee

Re: Upgrade CRS From 5.0.2 to 8..0

Hi

In order to upgrade the system from UCCX 5.x to 8.x you will need 8.x media. You can order the media from the product upgrade tool utility

PUT tool:

http://tools.cisco.com/gct/Upgrade/jsp/index.jsp

Once you get the media you will have to use PUT tool to backup information from the UCCX 5.x system - Install 8.x and restore the data.

More information about the PUT tool and upgrade process can be gathered from the link  below

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/installation/guide/uccx801ug.pdf

&

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/installation/guide/uccx801ig.pdf

Hope this helps

Anuj

Re: Upgrade CRS From 5.0.2 to 8..0

Thank you man , you save me .

actually i read many pdf and suggestions , but you help me very mush .

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