Hi There i would like to know whether we can have a direct upgrade from UCCX 4.0.(2) to 5.X or 7.x as i find upgrade paths to these version from 4.5x onwards. Please do confirm as i have to reply to my manager. thanks
There is a migration utility that will port historical reporting ONLY from 4.0(5) to 7.0(1). If you have moved beyond 4.0(5) to 4.1 or 6.0 you can not roll back. Later this year the CCBU is trying to expand this tool to migrate additional configuration data beyond just historical reporting; however, this has NOT been finished yet and the CCBU is primarily concentrating on CCX 8.0 right now. I wouldn't place any bets on this happening if I were you.
Regardless of that tool, you must reformat the server when moving to 4.5, 5.0, or 7.0. Anything you want to keep should be backed up manually. This means screen shots for each page of the CRS Administration site and saving any prompts/scripts/documents before beginning the Windows 2003 image install.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...