Upgrade from CCX 8.5(1)SU1 to SU3 w/ Quality Manager - License Question
Will I need to do anything with licensing if upgrading CCX from 8.5(1)SU1 to 8.5(1)SU3? We have Premium Package with 25 Premium seats, with 50 IVR ports, High Availability enabled, 10 CCX Quality Manager License and 6 QM Compliance Recording seats.
I'm pretty confident I won't need to do anything with the CCX specific licenses but am a bit unsure about the QM licenses?
And lastly, if I don't need to worry about licensing at all, and am able to download the image from cisco, is there any other reason to run this upgrade through PUT?
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