You need to get the base line CD of 4.0.5 first(ask your presales guys to talk to Cisco Accounts team to get this CD for you). You need to follow the step by step procedure for the upgrade from 4.0.4 to 4.0.5, you also need 4.0.5_SR2 which you can find in the CCO download section of contact center.
Please make sure you also follow the compatibility matrix to make sure your call manager is compatible with the IPCC 4.0.5(compatible version of call manager with ipcc 4.0.5 is 4.1(3) and 4.2(3), if you ccm is not compatible, you need to upgarde the ccm first.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...