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New Member

Upgrade to 10.5 fails - Not enough diskspace in Common Partition - db_hist using most of the space

Hi All,

Tried upgrading our UCCX 9.0(2) SU1 HA deployment to 10.5(1) last night and it failed with the following message -

There is not enough disk space in the common partition to perform the upgrade. Please use either the Platform Command Line Interface or the Real-Time Monitoring Tool (RTMT) to free space on the common partition.

 

RTMT reported the Common diskspace used as 94%. Using RTMT we set the LogPartitionHighWaterMarkExceeded to 55% and waited for diskspace to free up. No such luck.

 

A little more investigation and it turns out there is a database called db_hist_dbs in the Common partition that is 33GB in size. This is the command and returned output we used to find this out -

 

show diskusage common

 

8.0K    /common/moh

33G     /common/var-uccx/dbc/db_hist_dbs

1.6G    /common/var-uccx/dbc/temp_uccx_dbs

201M    /common/var-uccx/dbc/uccx_er_dbs

1.6G    /common/var-uccx/dbc/uccx_ersb_dbs

37G     /common/var-uccx/dbc

37G     /common/var-uccx

16M     /common/ontape_backup.gz

8.0K    /common/cancel_upgrade

 

 

Using this command - show uccx dbserver disk - we can see that the db_hist database file is actually 80% free! Output from the command here -

 

SNO. DATABASE NAME      TOTAL SIZE (MB) USED SIZE (MB) FREE SIZE (MB) PERCENT FREE

---- ------------------ --------------- -------------- -------------- ------------

 4    db_hist                            34508.6                 6836.9                  27671.7             80%

 

Anyone have any ideas on how to shrink the file size of the database in question? Is it even possible? Or what are our options to get around this and perform the upgrade.

 

Thanks in advance

Jeff

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

You may be running into this

You may be running into this bug: CSCul18667

Symptom:
CUIC log purge does not clean up JMX folder. Upgrade may fail due to lack of space.
"show status" command show's that logging is consuming 99% of space

 

Workaround:
Can delete by going to RTMT -> Trace & Log Central -> Remote Browse -> Nodes -> "specific node" -> UCCX -> Cisco Unified Intelligence Center Servicability Service -> jmx -> select all -> Delete

2 REPLIES
New Member

You may be running into this

You may be running into this bug: CSCul18667

Symptom:
CUIC log purge does not clean up JMX folder. Upgrade may fail due to lack of space.
"show status" command show's that logging is consuming 99% of space

 

Workaround:
Can delete by going to RTMT -> Trace & Log Central -> Remote Browse -> Nodes -> "specific node" -> UCCX -> Cisco Unified Intelligence Center Servicability Service -> jmx -> select all -> Delete

New Member

Absolutely spot on!Thanks for

Absolutely spot on!

Thanks for the pointer; followed the workaround and now have 51% used space instead of 94%.

Thanks

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