Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Upgrade to 4.x from 3.5 - Licenses

Having an issue my 4.x upgrade - the software that I received from the PUT tool doesn't come with a PAK key to register, yet the upgrade REQUIRES a 4.x license - What gives??? How are you supposed to upgrade from 3.5 to 4.x?


Re: Upgrade to 4.x from 3.5 - Licenses

I had the same problem when upgrading from 3.1(3) to 4.0(1). If you send an email to, they will send you a new license file.

Hope this helps.


Cisco Employee

Re: Upgrade to 4.x from 3.5 - Licenses

You need to get a new 4.0 license before the upgrade.

Pls refer the installation guide for the upgrade procedure.

New Member

Re: Upgrade to 4.x from 3.5 - Licenses

I know this is going back a bit ... but I'm trying to upgrade a customer from 3.5 to 4.0.5 and then through to 7. That's the supported upgrade route.

I have obtained IVR licenses from Cisco for the 4.0 version but when I plug them into the upgrade process the install software fails to find any license files in the directory I stored them. My new files are name IVRxxxxxxxxxx.lic, but the old 3.5 ones are name CRSxxxxxxxxxxx.lic

Does anybody know what the naming format should be for a 4.0.x license, maybe somebody could post an example file name and the directory it should go in? I'm assuming it can go anywhere except the desktop and the same directory as the 3.5 licenses.

I'm asking Cisco about the files too, but just in case anybody has a quick answer I'm asking here too,



CreatePlease login to create content