Upgrade UCCX5x to UCCX 7.0-no workflows, Screen Pop doesn't work
Can anyone share their experience with this upgrade, during the upgrade we lost the workflow and had to re-create them manualy but the problem is the agent does not get screen pop even after we manually added the workflows, This was working fine in UCCX 5. My customer UCCX is retrieving Customer account from an external Oracle Database. When Agent answers call, screen pops on CAD with Customer Account, DNIS, ANIS, but this functionality is no longer working after the upgrade. Please If you experienced this issue let me know how it was corrected
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...