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Upgraded ICM 7.5.8 to ICM 8.0.1

Hello I have a Lab of ICM 7.5.8 in mode duplex, I need to test the upgraded here, what recomendation exist for to do upgraded. I have side A with one PROGGERS servers and side B with PROGGERS server and another server for AW&HDS&Webview and another server for AD&AC

can anyone tell how can to do this upgraded?

Thanks

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Cisco Employee

Upgraded ICM 7.5.8 to ICM 8.0.1

Santiago,

If you want to know the upgrade sequence of components, please refer " High Level Upgrade Overview " given at page 30 of UCCE Upgrade guide http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/installation/guide/icm80ug.pdf

High Level Upgrade Overview (See Chapter 8 (page 75) for details):

1. Bring the system to the pre-upgrade baseline (page 23).
2. Perform a system backup.
3. Setup the new hardware and the Active Directory environment.
4. Upgrade the Side A: Central Controller (CallRouter (page 113) which also contains NICs,and Logger), (page 109)Administration & Data Server and HDS, (page 95) and WebViewServer. (page 46)

Warning: In order to complete an upgrade successfully, you MUST follow the order ofupgrade as defined in this guide.

5. Verify Side A operation, then bring Side A into service.
6. Upgrade the Side B: Central Controller (CallRouter (page 113), which also contains NICs,Logger) (page 109), Administration & Data Server and HDS (page 95), and WebViewServer (page 46).
The following steps can be performed in any order:
7. Upgrade the Administration Client system.
8. Upgrade the Peripheral Gateways and associated Outbound Option dialers (must beupgraded at the same time as the Campaign Manager), and the CTI OS Servers.
9. Upgrade the CTI OS desktops.
10. Upgrade the CAD Server and Desktops (must be done together).
11. Install Infomaker (for custom reports) on a dedicated server.

Pls rate the post if it helps.


GP.

1 REPLY
Cisco Employee

Upgraded ICM 7.5.8 to ICM 8.0.1

Santiago,

If you want to know the upgrade sequence of components, please refer " High Level Upgrade Overview " given at page 30 of UCCE Upgrade guide http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/installation/guide/icm80ug.pdf

High Level Upgrade Overview (See Chapter 8 (page 75) for details):

1. Bring the system to the pre-upgrade baseline (page 23).
2. Perform a system backup.
3. Setup the new hardware and the Active Directory environment.
4. Upgrade the Side A: Central Controller (CallRouter (page 113) which also contains NICs,and Logger), (page 109)Administration & Data Server and HDS, (page 95) and WebViewServer. (page 46)

Warning: In order to complete an upgrade successfully, you MUST follow the order ofupgrade as defined in this guide.

5. Verify Side A operation, then bring Side A into service.
6. Upgrade the Side B: Central Controller (CallRouter (page 113), which also contains NICs,Logger) (page 109), Administration & Data Server and HDS (page 95), and WebViewServer (page 46).
The following steps can be performed in any order:
7. Upgrade the Administration Client system.
8. Upgrade the Peripheral Gateways and associated Outbound Option dialers (must beupgraded at the same time as the Campaign Manager), and the CTI OS Servers.
9. Upgrade the CTI OS desktops.
10. Upgrade the CAD Server and Desktops (must be done together).
11. Install Infomaker (for custom reports) on a dedicated server.

Pls rate the post if it helps.


GP.

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