Dear All I am upgrading CUCCX 7.0 to CUCCX 8.5, CUCM was already upgraded to 126.96.36.19900-2. Customer required MS Active Directory integration during CUCM upgrade.
After the upload of CCX backup taken from PUT I am not able to login in appadmin, it says "Logon failed - Invalid user ID or password". In CUCM I didn't find the user who is configured as CCX administrator. I asked to AD admins to create the missing user but, I am still unable to login in CCX.
It's not possible to rollback CUCM upgrade, so I am stuck in CCX upgrade. Could you help us to solve this issue?
Sorry to hear about mess, there are several similar issues reported on this forum. No one really updated the thread about the solution but AFAIK, you need to approach Cisco TAC & they fix it using their root access to UCCX DB.
If you happen to raise a TAC case, please be kind to update this thread with resolution,
The issue is already solved. After opened the case, TAC engineer asked me to do a webex session where he did the following: Validated the user root Launched the application CET Tool Changed the installation state to Fresh Install Run the initial setup, kept all the previous configuration, changing only the CCX administrator. Tested the login user in CCX, which made the JTAPI resync. Restored the CET Tool installation status to DONE. Disabled the root account
Took about 30 minutes since opening the case to solve the issue.
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