Upgrading Cisco Agent Desktop with Custom Administrative Rights
We are in the process of upgrading IPCC Express from 4.0.4 to 4.0.5. The Cisco Agent Desktop upgrade requires Administrative Rights to the Local PC in order for the Desktop upgrade to be successful. Is there a way to just grant rights to the particular folders and\or registry keys that need to be updated without giving the End Users full Desktop Administrative rights? If so, what folders/registry permissions need to be assigned?
Re: Upgrading Cisco Agent Desktop with Custom Administrative Rig
I am not sure if I would recommend this. I have been battling reserved states, transfer failures, and agent state changes since I implemented this. However, if you want to try it , here is how I did it:
I gave modify access to the following folders and subfolders:
-%Program Files%\Common Files
-%Program Files%\InstallShield Installation Information
I gave modify access to the following registry keys and subkeys where noted.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.